Privacy Policy

We collect the following categories of personal data: Account Information: Phone number, name, email address, profile photo. Business Information: Business name, registration number, category, address, contact details, identification documents (for verification). Usage Data: Pages visited, search queries, IP address, browser type, device information. Transaction Data: Subscription payments, invoice history (processed securely via our payment partners). User Content: Reviews, comments, fraud reports and business posts you submit.

We use your data to: • Provide, operate and improve the CheckGhana platform • Verify business registrations and identity • Send account notifications and security alerts • Process subscription payments • Detect and prevent fraud and abuse • Comply with legal obligations under Ghanaian law • Send marketing communications (with your consent — you may unsubscribe at any time)

We do not sell your personal data. We share data only in these circumstances: • Service Providers: Payment processors, cloud hosting, email services — bound by data processing agreements. • Legal Compliance: When required by Ghanaian courts, law enforcement or regulatory bodies. • Business Profile: Business information you submit is displayed publicly on your business profile. • Aggregated Analytics: We share anonymised, aggregated statistics with no personal identifiers.

We implement the following security measures: • All data encrypted in transit (TLS 1.3) and at rest (AES-256) • Multi-factor authentication available for all accounts • Regular security audits and penetration testing • Access controls limiting staff access to personal data on a need-to-know basis • Breach notification within 72 hours if personal data is compromised No security system is infallible. We encourage you to use a strong password and enable two-factor authentication.

We retain personal data for as long as necessary to provide the service: • Active accounts: For the lifetime of the account plus 2 years • Deleted accounts: Personal data is anonymised within 30 days of deletion • Business verification documents: 7 years (required by Ghanaian law) • Payment records: 7 years (required for tax compliance) • Fraud reports: Retained indefinitely for platform safety

Under Ghana's Data Protection Act 2012 (Act 843), you have the right to: • Access: Request a copy of the personal data we hold about you • Correction: Request correction of inaccurate data • Deletion: Request deletion of your personal data (subject to legal retention obligations) • Portability: Receive your data in a structured, machine-readable format • Objection: Object to processing for marketing purposes at any time To exercise these rights, contact our Data Protection Officer at [email protected].

We use the following types of cookies: • Essential Cookies: Required for the platform to function (authentication, security) • Analytics Cookies: Help us understand how users interact with the platform (Google Analytics — can be opted out) • Preference Cookies: Remember your settings and preferences You can manage cookies through your browser settings. Disabling essential cookies may affect platform functionality.

CheckGhana primarily processes data in Ghana. Where we use cloud services that process data outside Ghana, we ensure adequate protections are in place, including standard contractual clauses and data processing agreements compliant with Ghana's Data Protection Act.

For privacy enquiries, data access requests or complaints: Data Protection Officer CheckGhana Limited Privacy Team Email: [email protected] If you are unsatisfied with our response, you may lodge a complaint with the Data Protection Commission of Ghana. Last updated: April 2026